Frequently Asked Questions

Frequently Asked Questions

Have Questions?

Find answers to commonly asked questions about our services and offerings.

How do I book a rental car on Car Hire Online?

Booking a rental car on our platform is simple and straightforward. Visit our website, use the search bar to enter your rental details such as pick-up location, date, and time, then browse through the available options. Our system allows you to compare prices, vehicle types, and rental terms from various providers to find the best fit for your needs.

Once you've selected your preferred vehicle, proceed to the booking page where you can finalize your reservation and make a secure online payment. You'll receive a booking confirmation via email, which you should present at the pick-up point along with your driving license and any other required documents.

Can I modify or cancel my booking after it's been made?

Yes, you can modify or cancel your booking through our platform. To do so, simply access your booking details via the link provided in your confirmation email or log into your account on our website. Please note that modifications or cancellations may be subject to the rental provider's terms and conditions, including potential fees.

We recommend reviewing your rental agreement carefully before making any changes to your booking.

Are there any age restrictions for renting a car?

Yes, age restrictions vary by rental provider and country. In most cases, the minimum age for renting a car is 21 years old. However, some rental companies may require drivers to be at least 25 years old or charge an additional "young driver" fee for those under a certain age.

Please check the specific age requirements and fees for your rental provider during the booking process.

What types of vehicles can I rent through Car Hire Online?

Our platform offers a wide selection of vehicles to cater to different needs and preferences. This includes:

  • Economy and compact cars for city trips
  • SUVs and minivans for family vacations
  • Luxury cars for special occasions
  • Electric vehicles for eco-friendly travel

You can use our comparison tool to filter options based on vehicle type, making it easy to find the perfect car for your trip.

What documents do I need to bring when picking up my rental car?

When picking up your rental car, you will generally need to present the following documents:

  • A valid driving license (International Driving Permit if your license is not in the language of the rental country)
  • The credit card used for the booking
  • Booking confirmation voucher
  • Any other identification required by the rental provider, such as a passport

Please ensure you have all necessary documents ready to avoid any delays at the pick-up point.

Is insurance included in the rental price?

Basic insurance coverage, such as third-party liability, is typically included in the rental price. However, additional coverage options like collision damage waiver (CDW) and theft protection may be available at an extra cost.

We recommend reviewing the insurance coverage details available in the rental terms and considering any additional insurance that may suit your needs for added peace of mind.

Can I rent a car with unlimited mileage?

Many of our rental partners offer options for unlimited mileage, allowing you to drive as far as you like without worrying about extra charges. Availability of unlimited mileage options may vary based on the rental provider and the type of vehicle you choose.

Be sure to check the mileage policy during the booking process to ensure it meets your travel needs.

How do I get assistance if I encounter issues with my rental car?

If you encounter any issues with your rental car, we recommend contacting the rental provider directly using the contact information provided in your rental agreement. For immediate assistance, it's best to call their customer service hotline.

For issues related to the booking process or if you need further support, our Car Hire Online customer service team is available to help. Contact details can be found on our website.